UK-Based Technical Support

At ievo, we pride ourselves on the level of support we provide across our client base of installers, integrators and end-users. We provide support to businesses around the world, no matter how big or small the issue may be. What makes us stand out among other biometrics specialists, is that all of our products are manufactured in Britain, and all of our technical support team are based right here in the UK too. You can rest assured that if you choose to use our readers, then you will have access to support when you need it most and will always be able to speak to a real-life person to get you the help you require.

About ievo

We’re a UK-based biometric specialist, leveraging the best and latest innovations in the field of biometric fingerprint recognition to bring you a premium product that we design and manufacture in the UK. Our products are highly reliable, greatly flexible and work for a host of companies and for a range of different needs, from access control management to time and attendance logging. We provide top quality biometric solutions to companies that span across many industries, including the education sector, construction, industrial, leisure, healthcare, food and drink and many more.

 

Why choose ievo?

The level of support we provide to those who use our biometric fingerprint recognition systems is second to none. No matter what issue you may be facing, or if you simply need some advice on how best to use our devices, we’re always happy to help you out. We partner with a wide range of trusted installers to ensure your products make it safely into, or outside of your premises and are implemented correctly ready for use. We also have a network of quality software providers, such as Paxton, BreeCS, Gentec and many more, whose systems integrate seamlessly with our hardware to provide you with a solution to your business needs, from data protection and access control, to membership management and staff organisation. 

Benefits of our UK-Manufactured products:

Full access control monitoring over your facility

Accurate clock in and out data capture

Cost effective

No recurring costs for replacement of cards / fobs

Improved health & safety records

Non-decodable to protect user data

Future proof design for upgrading and additional development of security systems

How do we support you?

Training

We provide in-house, or on-site training to our partners to ensure they know exactly how to work with our systems, whether that is installing them securely and correctly or integrating their solution to solve your business need. We’re also able to to train sales and technical teams on all of our products to help installers and integrators proposition our offering competently.

Technical Support

Our dedicated technical team is always on hand to help with guidance, advice and instructions on any operational or installation queries you may have. Whether it’s getting our readers set up, a problem with using them, you need to integrate with a new software or you simply need to know if the reader has the capability to provide you with a solution to a problem you’re having, our team can point you in the right direction to make sure that you are always getting the most out of your reader, right from day one.

Demos

We also offer free demonstrations of our products, to show you exactly how they work and the potential they have to help you with your access control needs. So whether you want to know how to use the product yourself, or you’d like an ievo representative to accompany you to an end-user meeting, we’re always on hand to help you get the most out of your ievo biometric fingerprint readers.

How to contact our support team

As we’re based in the UK, the ievo support team is on hand to help you with any queries or problems from Monday to Friday, 9:00AM – 5.30PM GMT. You can easily reach us on 0845 643 6632 if you’re also in the UK, or if you require support from overseas then you can call 0191 296 33623. 

 

Alternatively you can contact our support team at [email protected] and a member of the team will get back to you as soon as they possibly can. 

 

In order to help process support queries as quickly and efficiently as possible, we utilise the Team Viewer tool, which enables us to remotely take control of your system so we can diagnose any issues you may be having.

Our Products

All of our products are designed, manufactured and distributed from the UK at our headquarters in Newcastle upon Tyne. Created by some of the greatest minds in biometric technology, our readers, control boards, registration units and wider product range was born from extensive research and intricate design. Our experts designed the range specifically for ease of installation, use and understanding, taking a comprehensive product and making it simple without sacrificing its capability. 

 

Check out our product catalogue to view the full range of UK manufactured biometric fingerprint recognition hardware from ievo.

What do the companies we work with say?

“Logistical issues with using SMART cards alongside a large workforce we always found problematic. Using ievo’s biometric solution allows us to save costs whilst also improving efficiency. ievo devices are easy to install, robust, operational in harsh climates and working conditions and surpass all our operational needs. ievo provided the perfect biometric security solution and we are already planning on using them for our next project.”

– Simon Orchard, Director of Security, Shetland Facilities Management

“Vistec Systems Ltd has dealt with ievo since 2009, during which time ievo have continually provided us with excellent products, sales support and after sales care. We have been delighted with the excellent design flair and professional, proactive approach to all enquiries; Shaun and his team at ievo should be congratulated on an extremely reliable and robust reader. We at Vistec Systems can confidently recommend ievo as a solid manufacturer, who are true experts in their field!”

– Dean Hawkins, National Sales Director, Vistec Systems Ltd

“I use ievo alongside Paxton and it couldn't be simpler. It is a huge benefit to us as an installer, being able to quickly and effectively install, add and remove users. With ievo fully embedded into Paxton it massively reduces installation time, allowing me to allocate more time to new customers.”

– Simon Farmer, Managing Director, ACC Security

Resources

Looking for something in particular? Check out our product catalogue, brochures, data sheets and product manuals. In these you’ll find every technical detail you could possibly need to know. If you can’t find what you’re looking for, then please feel free to get in touch with us, we’re always happy to help. 

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